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This document outlines how u.l.t.r.a.g.e.l. collects, processes, and protects personal data in compliance with applicable Canadian and international privacy regulations, including the Canada Water Act and related federal statutes. It details the categories of data collected, the purposes of processing, user rights, and contact information for privacy-related inquiries.
We collect personal data that you voluntarily provide through our contact forms, including your name, email address, phone number, and any messages you submit. Additionally, we automatically collect technical data such as your IP address, browser type, device information, and usage analytics through cookies and similar tracking technologies. This data is used solely for the purpose of responding to your inquiries, improving our services, and ensuring the security of our website.
Your personal data is processed for the following purposes: (a) responding to your requests and providing information about our hydro-technical engineering services; (b) analyzing website usage to improve user experience and content relevance; (c) complying with legal obligations under the Canada Water Act and other applicable regulations; and (d) maintaining the security and integrity of our systems. We do not use your data for automated decision-making or profiling.
We may share your data with trusted third-party service providers who assist us in operating our website and business, including hosting providers, analytics services, and email communication platforms. These processors are contractually bound to protect your data and may only use it for the purposes we specify. We do not sell or rent your personal data to third parties. In the event of a legal requirement, we may disclose your data to regulatory authorities as necessary.
You have the right to access, correct, delete, or port your personal data held by us. You may also withdraw your consent to data processing at any time, subject to legal or contractual restrictions. To exercise these rights, please contact us using the information below. We will respond to your request within the timeframes required by applicable law. If you are a California resident, you may also request information about the categories of personal data we have disclosed for business purposes.
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Typically, this means we keep contact form submissions for up to two years after the last interaction, and analytics data for up to 26 months. After the retention period, your data is securely deleted or anonymized. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, or destruction.
If you have any questions about this privacy policy or wish to exercise your data protection rights, please contact us at: 509 Ike Roads Suite 505, by phone at 976.417.7240, or by email at info@ultragel.com. We will address your concerns promptly. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada or your local data protection authority.